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Terms and Conditions

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Terms and Conditions for Vitality Reflexology and Wellness

I am a full member of the Association of Reflexologists (AoR) which means I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR.

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As an AoR member:

  • I am bound by the AoR Code of Practice and Ethics.

  • I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

  • I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.

  • I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.

  • I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain confidential at all times.

  • As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

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1. Appointments

  • When making an appointment you agree to the Terms and Conditions.

  • When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or lifestyle information.

  • If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought.

  • If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.

  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

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2. Fees

  • The fees are payable in full at the time of treatment and can be found on the Treatment Prices page.

  • I reserve the right to choose to use discretion regarding the application of any discounts.

  • Payment can be made via – Cash or Bank Transfer.

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3. Cancellation Policy

  • I have a 24 hour cancellation policy. As you are aware the business is dependent on the number of clients I can see in the clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on the waiting list.

  • Less than 24 hours notice may result in a fair-use fee of 50% of the usual treatment cost. This fee will be required to be settled prior to any future bookings.

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4. Vouchers

  • I supply the option to buy vouchers for treatments. These may be given as gifts.

  • These treatments can be booked during normal working hours with no restrictions.

  • Vouchers are non refundable.

  • Vouchers can be exchanged for a treatment to the equivalent value or as stated on the voucher, they cannot be exchanged for cash. 

  • Vouchers have no expiry date.

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​5. Use of background music

  • I only play Royalty free music within the business and therefore I am not required to have The Music License. Unless you are in your own home, I am unable to play your preferred music selection due to UK laws.

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6. Special Treatment License

  • I have confirmed with the local council that I do not require a special treatment license as I work as a mobile therapist.

  • As a member of the AoR, working under their high standards, I am exempt from requiring a Special treatments licence working within the Greater London Boroughs.​

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